Q & A
Q & A
My Order
Changes or cancellations are possible as long as the order has not been shipped. Please contact us quickly via our contact form or by telephone.
Once your order has been validated, you will receive a confirmation email with a summary. Check your spam folder if you don’t see it in your inbox.
Livraison
In Belgium: Delivery times are typically 2 to 3 business days.
Internationally: Delivery times generally range from 5 to 10 business days, depending on the destination.
Yes, we deliver internationally.
Payment
We accept payment by credit card, debit card and bank transfer. All payments are secure.
Yes, we use data encryption to ensure that all your payment information is protected.
At the moment, we do not offer the option of payment on delivery. All payments must be made when ordering online.
Returns and Refunds
Yes, you have 14 days from receipt to return an unused and unopened product. Contact our customer service department to arrange the return.
Once your return has been received and verified, your refund will be processed within 5-10 business days depending on your payment method.
Return shipping costs are at the customer’s expense, except in the case of an error on our part or a defective product.
CBD Products
Yes, all the CBD products we sell comply with Belgian and European legislation, with THC levels below 0.2%.
All our products are tested by independent laboratories to guarantee their purity, quality and compliance with current regulations.
Shelf life varies according to product. In general, our CBD oils and other products can be kept for up to 1 year if stored properly, away from light and humidity.
Customer account
Yes, you need to create an account to place an order on our site.
If you’ve forgotten your password, click on “Forgotten password” when logging in. You will receive an email with instructions on how to reset your password.